Privacy Policy

1. Who We Are

Paramverse Bio Pvt. Ltd. ("Paramverse Bio", "we", "our", or "us") is a company registered under the Companies Act, 2013, with its registered office in Mumbai, Maharashtra, India. We operate the website www.paramversebio.com and provide information about our biological agriculture products, programs, and services under the DHARITRI SUTRA brand.

For privacy-related queries, contact us at info@paramversebio.com.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form, enquiry forms, or other interactive features on the website, we may collect:

• Your name (first and last)
• Email address
• Phone number or WhatsApp contact
• State or region of residence
• Nature of your enquiry (e.g., farmer, FPO, investor, researcher)
• Message content you submit

2.2 Information Collected Automatically

When you visit our website, certain data is collected automatically through standard web technologies:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages viewed, time spent, and navigation paths
• Referring website URL
• Device type (desktop, mobile, tablet)

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function correctly (e.g., remembering your theme preference — light or dark mode).
• Analytics cookies: Help us understand how visitors use our site so we can improve it. We may use third-party analytics services for this purpose.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and route them to the appropriate team
• To communicate with you regarding our products, programs, and services
• To improve and maintain our website and services
• To comply with applicable legal obligations under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA)
• To detect and prevent fraud, spam, or misuse of our website
• To send you communications that you have opted into (such as updates, newsletters, or program information)

We will not use your personal data for purposes incompatible with those stated above without your consent.

4. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023 (India), we process your personal data on the following lawful bases:

• Consent: When you voluntarily submit information through our contact forms, you consent to its processing for the stated purposes.
• Legitimate Interests: For analytics and website improvement, where such interests are not overridden by your rights.
• Legal Obligation: Where required to comply with applicable laws and regulations in India.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating the website or delivering services (e.g., email delivery services, form routing services). These providers are contractually bound to keep your data confidential and process it only on our instructions.
• Legal Requirements: Where required by law, court order, or government authority in India, or to protect the rights, property, or safety of Paramverse Bio, its employees, or the public.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to appropriate notice and continued privacy protections.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for a period of up to 3 years to facilitate follow-up and maintain business records. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure data transmission (HTTPS), access controls, and regular review of our security practices. No method of transmission over the internet is 100% secure; however, we strive to use commercially acceptable means to protect your data.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights regarding your personal data:

• Right to Access: Request a summary of the personal data we hold about you and how it is being processed.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer needed or where you withdraw consent, subject to any legal obligations requiring retention.
• Right to Grievance Redressal: Lodge a complaint or grievance with our Privacy Officer.
• Right to Nominate: Nominate another individual to exercise your rights on your behalf in the event of your incapacity or death.

To exercise any of these rights, please contact us at info@paramversebio.com with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a verifiable request.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately so we can take appropriate action.

11. Cross-Border Data Transfers

Your personal data is stored and processed primarily in India. If any processing occurs outside India (for example, through third-party service providers), we ensure that appropriate safeguards are in place in accordance with the DPDPA 2023 and applicable rules notified thereunder.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Paramverse Bio Pvt. Ltd.
Privacy Officer
Mumbai, Maharashtra, India
Email: info@paramversebio.com